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Frequently asked questions
Products & Our Images
Returns & Problems
Orders & Delivery
Gifts & New Treasures
General
Please get in touch through our Contact page. If there’s something you’d like to know that isn't shown in the product description, we’ll be happy to find out for you
Many of our products are sent directly to you by our carefully selected suppliers. This allows us to offer a wider and more unusual collection of finds without holding large amounts of stock ourselves.
Some of our lifestyle images are digitally created to show our products in styled settings and to give you an idea of how they might look in your home.We make every effort to represent each item as accurately as possible, but positioning, scale, colours and surrounding details may vary slightly. For products featuring printed designs, small differences in the placement or appearance of the design may also occur.Please refer to the individual product images and product description for the closest representation of the item you will receive.I like this wording because it’s clear and transparent without making customers nervous. It also covers exactly what happened with our Crabby Crew images — where the lifestyle setting/design placement might not be pixel-for-pixel identical to the finished product. 🦀
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