Privacy Policy

Oysters & Pearls – Privacy Policy

About This Privacy Policy
Oysters & Pearls respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or subscribe to our newsletter, and how that information is used and protected.

Information We May Collect
When you use our website, we may collect information including:
• Your name
• Email address
• Billing and delivery address
• Telephone number, where required for delivery
• Order and transaction information
• Communications you send to us
• Newsletter subscription preferences
• Technical information relating to your use of our website, such as device, browser and website usage information
When payments are made through our website, payment information is processed by the relevant secure payment provider. We do not need to store your full card details ourselves.
How We Use Your Information
We may use your personal information to:
• Process and fulfil your orders
• Arrange delivery of your purchases
• Communicate with you about an order
• Deal with returns, refunds or customer service enquiries
• Prevent or investigate fraudulent transactions
• Operate and improve our website
• Comply with legal, tax and accounting obligations
• Send marketing emails where you have chosen to receive them
We will only use personal information where we have a lawful basis for doing so.

Supplier Partners
Some products sold by Oysters & Pearls are dispatched directly by carefully selected supplier partners.
Where necessary to fulfil your order, relevant information such as your name, delivery address and contact details may therefore be provided to the supplier responsible for dispatching your product.
We only provide information reasonably necessary to process and deliver your order.

Other Service Providers
We may use trusted third-party companies to help operate our business, including website hosting, payment processing, delivery, email and other technical services.
These providers may process personal information on our behalf where necessary to provide their services.
Our website is currently built and hosted using Wix, and Wix may process information relating to visitors and customers in connection with providing its website and e-commerce services.

Marketing & Our Newsletter
If you choose to subscribe to our newsletter, we may use your email address to send you news, new finds, product updates and other Oysters & Pearls communications.
Joining our newsletter is optional.
You can unsubscribe at any time using the unsubscribe option contained within our marketing emails.
Unsubscribing from marketing does not prevent us from contacting you where necessary about an order you have placed.
Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and provide certain features.
Some cookies are necessary for the website to function, while others may require your consent.
Where required, you will be given the opportunity to manage your cookie preferences.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, dealing with enquiries and meeting legal, tax and accounting requirements.
Different types of information may therefore be retained for different periods.
Keeping Your Information Secure
We take reasonable steps to protect the personal information handled through Oysters & Pearls.
We also use established service providers to operate important parts of the website and purchasing process.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete certain personal information
• Ask us to restrict how certain information is used
• Object to certain uses of your information
• Ask for certain information to be transferred
• Withdraw consent where processing is based upon your consent
These rights do not apply in every circumstance and we may sometimes be legally required to retain certain information.

Making a Privacy Request

If you have a question about your personal information or wish to exercise a data protection right, please contact us through the Contact page on our website.

We may need to ask for information to confirm your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Links to Other Websites

Our website may contain links to third-party websites or services.

Oysters & Pearls is not responsible for the privacy practices of external websites. We recommend reviewing the privacy information provided by any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, suppliers or legal requirements.

The latest version will be available on this page.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact page on the Oysters & Pearls website.